Chuck Olson Chevrolet

Service staff is professional and I have no reason to doubt the quality of work. 3 star rating is because I’m upset about two practices that I don’t expect from a Chevy dealer. 1- Cash only for services or pay 3% charge to use credit card. Big corporations like Chuck Olson have plenty of margin in their labor and parts markup, even the local shop on the corner doesn’t pull this stunt. 2- There is a charge on last line of bill for ‘customer pay shop charge for repair order’. Really?? Dealer says this is for consumables like nuts, bolts, shop rags. This nickel and dime tactic is not the professional conduct I expect from a dealer. Likely they’ve lost my future business which would be more profit than $25.

I had been on the hunt for a Nissan Leaf, and every dealership I visited previously didn’t care to try and sell me a quality vehicle, or even know about their products before trying to make a sale. When I visited Chuck Olson, Michael Ramsey understood the car I specifically came in for and met me at an incredible price. He professionally addressed every concern I had and I left with an EV that is simply perfect for my budget and my lifestyle. I’ve had a handful of bad dealership experiences in the past, but will always remember this to be a positive one. Thank you, Michael.

Great car buying experience! We visited on our way to an appointment because we saw a car on their website we wanted to consider. Michael R. met us at the door and we went for a ride. While we didn't make a decision at that visit, we did call later to see if we could purchase the vehicle. Michael and the entire team at Chuck Olson went above and beyond to get us into that car...including meeting us to deliver it a few days later! (We live 2 1/2 hours away!) Customer service is definitely a priority to this team. Thank you Michael and Thank You Chuck Olson!

Hello yes, I gave these people my business to put a new motor in my C7 Corvette. The communication from the beginning with Daniel was good until my navigation radio screen went outHe tells me over the phone with With an oil change plus the diagnostic check would be $310. I think Daniel is doing too much for his own good. He calls me and says it will be a couple hours more strange. Then I go back up there to pick my car up. The price is $500. You don't take advantage of people. You're supposed to work with So his little pride in ego got in a way he could not admit to me that he did not say $500 over the phone, wow. Especially around one of his co-workers So if you are a Hard-working person that don't know much about cars, I'm a man Therefore, I would especially tell a woman to be aware of these people don't let them take advantage of you Because of what you do not know about cars So Daniel got nasty with me and told me. Don't come back up there But they made $14000 off. Me replacing my new motor is that not business shame on these people, real ugly and nasty Even the owner he was next over there. In the office, he could have came out and talked about it and reasoned with a person They just wanted that money, I bet they don't do they? Hi, and mighty friends like that I bet you. PS this is going to get good to wear customer service and business should not cross the line so I asked for a quote from Pierre Chevrolet service department the guy that does the diagnostics checks and all was real nice about breaking it down of course I did not tell him what happened over there so the guy was real down to earth and explained to me that the diagnostic checks is one set price he tell all the customers then he says anything after that he will let them know in advance he said they don't do business any other way I'm like wow thank you sir I know we all make mistakes but if I can make my wrong right I will especially over a couple hundred bucks now that's getting a clear understanding about business with customers I need to send this guy 10 customer service skills for success in any business